Customer Service, Marketing & Sales

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AODA - Accessible Customer Service Regulation Training [45 minutes]

This course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Customer Service Regulation.

APCR-1: Advanced Professional Customer Relations Soft Skills Series: Behind Organizational Customer Service

This course offers important insight and perspective on how effective customer service is handled at the organizational level.

Attaining Excellence for Leaders and Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.

Basics of Market Research

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences and buying habits, your competitors, and existing products.

Customer First Series (11 module program)

Increase sales by improving customer service

Customer Loyalty Improvement

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

Customer Service Certificate

This certificate program improves customer service by looking at maintaining customers, first impressions, overcoming barriers, diffusing tensions and improving telephone skills.

Customer Support

This course teaches you to use the power of the Internet to better support customers during the sales process and to increase customer satisfaction.

Developing Strong Customer Relationships

This course helps learners identify ways to provide consistent and legendary customer service.