Customer Service, Marketing & Sales

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Accessibility Standards Training

The Accessibility Standards Training aims to identify, remove, and prevent barriers for people with disabilities.

AODA - Accessible Customer Service Regulation Training [45 minutes]

This course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessible Customer Service Regulation.

APCR-1: Advanced Professional Customer Relations Soft Skills Series: Behind Organizational Customer Service

This course offers important insight and perspective on how effective customer service is handled at the organizational level.

Attaining Excellence for Leaders and Managers

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.

Basics of Market Research

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences and buying habits, your competitors, and existing products.

Customer First Series (11 module program)

Increase sales by improving customer service

Customer Loyalty Improvement

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

Customer Service - Customers and Their Decisions

This lesson will explain the concept of internal and external customers.

Customer Service - Definition

In this lesson you will be introduced to the concept of quality service.