Can I purchase a course for somebody else?
If you’re purchasing a single seat to a course the access is granted to the profile being used for the purchase. If you want the access for a different profile you should create the profile for them, make the purchase and then have them change the password after they log in.


Do I need to be connected to the Internet to take the course?
Yes. We sell online courses that can only be taken while connected to the Internet. If your connection breaks while you are signed into the course, it will automatically sign you out of the platform and you must sign in again.


Do pop-up blockers cause problems?
Yes they create HUGE problems. These blockers prevent pop-up windows from opening which we require for our courses and assessments. You must disable ALL pop-up blockers - i.e. ensure your browser allows pop-ups.


What are the minimum requirements for my computer in order to take a course?

Item PC Mac
Hardware Specification Screen resolution: 1024 x 768 (or above), Internet connection: 4Mb (megabits) or above Screen resolution: 1020 x 768 (or above), Internet connection: 4Mb (megabits) or above
Memory (when playing video) At least 4GB of RAM At least 4GB of RAM
Operating System Windows 7 or higher Mac OS X 10.9 or higher
Browser Support Microsoft Internet Explorer 11 or higher, Firefox 44 or higher Chrome 44 or higher Chrome 44 or higher
Adobe Flash Player Adobe Flash 10.3 or higher Adobe Flash 10.3 or higher


What is your refund policy?

No refunds will be processed unless there is a technical issue that we cannot resolve that prevents a Learner from effectively studying the course. Refund requests must be received within 30 days of the date of purchase.


Am I billed in Canadian or US dollars?
All transactions where the bill to address is listed as the United States will bill billed in USD and all other transactions will be in CAD.


How long do I have access to my courseware?
Individual seat purchases to a course can be accessed for 90 days and multiple seat purchases can be accessed for one year from the date of purchase.


Can I extend access to a course I purchase?
We do not extend access to course except under unusual circumstances. If you feel that you have exceptional reasons why you think your access should be extended past the time you’re purchased, navigate to and submit a support ticket explaining your situation.


How do I enable Flash if I already have it installed?
If you try to load a page with flash but it doesn't load properly please look in the URL bar of the browser to see if a plugin is being blocked. Here is a support article that will help you see what to do: 


Why is the course asking for Flash? 
Most of our courses require the Flash Player. These allow us to offer animation and other advanced features to enhance the learning experience. They are available for free from the Adobe website at (Download Players). If you are being asked to install Flash in Chrome but already have it installed the issue is likely that the plugin hasn't been enabled or allowed. Check out this article for information on how to change the settings:


I'm having a problem printing my Certificate. Can you help?
You may have difficulties seeing or printing the certificate if you have a pop-up blocker enabled on your computer. Please ensure you have all pop-up blocker disabled. If you think you have disabled your pop-up blocker or don’t think you have one on your computer and are still having problems please navigate to and open a support ticket detailing the issue. Remember to include the site you’re taking the course through and the name of the course/examination.


How do I disable pop-up blockers?
Where do pop-up blockers come from? Very often, they are part of customized toolbars that Web companies such as Google, Yahoo! and AOL allow you to download and install in your browser. You may not even be aware that you have a pop-up blocker running on one of these toolbars. The pop-up blocker may appear as a button on the toolbar that can be turned on and off by clicking on the button. If the button allows you to "Allow all pop-ups from", then do so. If a button does not appear on the toolbar, you may be able to disable it by opening your browser, click on View, Toolbars; click on Web Features; click on the name of the toolbar you wish to disable. You may have more than one source of pop-up blockers. The Web browser Internet Explorer itself and most security and/or virus software programs also contain pop-up blockers and they must all be turned off. Ensure that you have turned off ALL pop-up blockers then run the Browser Test again to see if any are still causing problems. How are pop-up blockers turned off? This will vary according to the source of the pop-up blocker. You can turn off the pop-up blocker embedded in your browser (Internet Explorer, in this example) under the Tools menu.  

Internet Explorer Browser

Firefox Browser

Google Toolbar