Business training courses can help you with a number of challenges you might encounter in the workplace. Everyone of your team members plays a vital role in your organization so learning how to motivate them and work together as a team are vital skills. Business writing, market research, and proper communication are other courses we offer here at Vubiz. Explore these business training courses and more here.
In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.
This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.
This Customers and Their Decisions online training course will explain the concept of internal and external customers, highlight the importance of treating relationships within your organization as provider/customer relationships, and detail the importance of adding a personal touch to your relationships with your customers. This course will demonstrate what motivates your customers and co-workers, which will, in turn, enhance your relationships with them.
La retroalimentación es un proceso por el cual el desempeño efectivo es reforzado y se corrige el desempeño no deseable. Este curso proporcionará a usted estrategias para dar retroalimentación efectiva que sirva como una herramienta para aumentar el rendimiento y la moral.
This Delegating online training course is designed for employees leading teams, supervisors and managers. Delegation is an integral part of employee development, product improvement, and workload management. When done correctly, it can make your job easier and your subordinates' jobs more fun. By using just a few key tips and strategies, you can make it a win-win situation.
In Delegating I online training course, we will explore the fundamentals and guideline of delegating. In Delegating II online training course we will recommend strategies that you can use to delegate effectively. It will also explore ways to handle delegated tasks that get stalled and celebrate ones that are successfully completed.
This Delegation online training course, will explore the delegation process, learn to overcome barriers to delegation, and give effective feedback. In this course, you will learn the four key steps of delegation: Assess, Assign, Enable, and Evaluate. You will gain practical help in applying this powerful tool for the benefit of subordinates, the organization, and yourself.
This Delivering Effective Feedback online training course was designed for employees seeking to grow in a management role and managers who want to develop their leadership skills. This course will provide you with strategies to give effective feedback that serves as a tool to enhance performance and morale within the company.
This Developing A Strong Leadership Team online training course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. This provides practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities.
This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.
Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.
In this Effective Communication online training course, you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers. This course introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open-ended questions, and highlights how to remain focused on the customer.
In this Effective Telephone Techniques online training course, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty. This course will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.
This Email Etiquette online training course is designed for all employees and explores the best practices for using email effectively and efficiently and presents five principles of good communication that will improve the quality of your email and ensure that your messages have the desired effect. Learn how to format an email; strategies for managing email; and how to apply the principles of good communication to email.
This Employee Share Ownership Plans for Advisers online training course gives a fundamental level of understanding as to why ESOPs are being adopted by successful business enterprises. In this course, you will learn about what ESOPs are, why business owners should consider implementing them, how to begin the process of establishing an ESOP, and who makes a good ESOP candidate.
This Employee Share Ownership Plans for Owners online training course gives a fundamental level of understanding as to why ESOPs are being adopted by successful business enterprises. This course takes learners through an interactive journey of explaining what is an ESOP, why an owner should consider establishing an ESOP, how an owner can begin a path towards ESOP implementation, and who is a good ESOP candidate.
This Employing the Strategy of Speed online training course explains SPEED, the SPEED mindset, the barriers to SPEED, and the SPEED technique. The purpose of this course is to assist you in understanding the SPEED method, help you realize the importance of completing tasks with a SPEED mindset, and guide you in applying SPEED to your work environment.
In this Empowerment online training course, you will develop the ability to take responsibility and exercise authority in making fast decisions. This course will assist you in understanding how empowerment leads to better customer service, improve your decision making skills and identify how to create a culture of empowerment in your workplace.
This Enhancing Your Speaking Skills online training course is designed for anyone who needs to improve public speaking and oral presentation skills. This course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods.
This Entrepreneurship online training course provides vital information for the entrepreneur. This course will explore identifying new business ideas, recognizing opportunities developing a vision statement, and creating a dynamic business plan. This three-part e-learning program is designed to help you develop your entrepreneurial potential.
This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.
This Exceeding Customer Expectations online training course will help you better understand the mind of the customer and gain an appreciation for being part of a team that provides outstanding customer service. This course will explain the process that determines customer expectations, describes how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.
This Feedback online training course will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts. This course will explore how to define the concept of feedback, determine the benefits of feedback, discuss the importance of being open and honest in the workplace, describe the various types of feedback, and illustrate how to implement feedback.
This Financial Management for Small Business Certificate online training course is designed to provide small and medium-sized business owners a greater understanding of how to increase profits and improve their financial management skills. This course. is a five-part series is designed to help businesses increase their profits and improve their financial management skill.
This Financial Management for Small Business Certificate online training course is designed to provide small and medium-sized business owners a greater understanding of how to increase profits and improve their financial management skill. This course. is a five-part series is designed to help businesses increase their profits and improve their financial management skill.
This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.
La rétroaction est un processus par lequel le rendement efficace est renforcé et le rendement non désiré est amélioré. Ce cours présente des stratégies afin de donner une rétroaction efficace et ainsi améliorer la performance et le moral.
This From Peer to Supervisor online training course was designed to help new supervisors address with confidence the challenges of managing their former co-workers. This course presents three key strategies for making the transition from peer to supervisor, stresses the importance of effective communication, and explores three management responsibilities: delegating, coaching, and discipline.
The Fundamentals of Ownership Thinking online training course will explain the importance of ending cultures of workplace 'entitlement' while taking the learner through the exciting and revolutionary Ownership Thinking methodology. This course will explore will basic financials to your employees, the basics of the Ownership Thinking Model, and how to identify Key Performance Indicators.
In this three-part course, Fundamentals of Web-Based Marketing online training course we will discuss social media and how to develop an effective social media marketing plan. We will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. Lastly, we will review the basics of marketing and apply them to online business.
Ce cours de formation en ligne Gérer les clients difficiles a été conçu pour les employés et les gestionnaires. Les clients d’aujourd’hui sont plus informés et plus exigeants que jamais. Pour quiconque interagissant avec les clients, répondre aux demandes de l'un de ces clients avertis peut être un cauchemar! Ce cours vous montrera comment calmer les clients en colère et résoudre leurs plaintes tout en gardant votre sang-froid.
Ce cours de formation en ligne Gestion de conflit a été conçu pour les superviseurs, les gestionnaires, et les employeurs. Ce cours présente l’évolution du conflit et fournit un modèle afin d’identifier et résoudre les conflits en milieu de travail.
Ce cours de formation en ligne Gestion de projet a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Une connaissance de base de la gestion de projet peut apporter de la valeur aux personnes et aux parties prenantes de l'organisation. Les quatre modules de ce cours vous aideront à mieux comprendre les principes fondamentaux de la gestion de projet et à améliorer vos compétences.
Ce cours de formation en ligne Gestion de projet : Comment se préparer a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Vous apprendrez comment diviser un projet en plusieurs phases afin de mieux contrôler des éléments livrables d’un projet. Le cours aborde divers sujets tel le cycle de vie du projet (PLC), les éléments livrables, les structures de support organisationnelles et les influences organisationnelles clés pouvant affecter un projet.
Ce cours de formation en ligne Fondements de la gestion de projet est destiné aux employés impliqués dans le processus de gestion de projet. Il permet de mieux comprendre le rôle et les responsabilités générales du chef de projet en ce qui a trait au lancement, la planification, la conception, l'exécution, le suivi, le contrôle et la clôture d'un projet.
Ce cours de formation en ligne Gestion de projet : Objectifs et parties prenantes a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Ce cours vous aidera à établir un énoncé de mission et des objectifs de projet significatifs et réalisables, à gérer les attentes des parties prenantes et à mener des évaluations de faisabilité du projet tout au long de son cycle de vie. Comprendre le rôle et la motivation des parties prenantes d’un projet individuel permettra à l’équipe du projet de rédiger un énoncé de mission qui n’est pas seulement significatif mais réalisable.
Ce cours de formation en ligne Gestion des risques liés au projet a été conçu pour les chefs de projet et les employés qui gèrent des projets. Les chefs de projet doivent gérer les éléments de risque dans le projet, ainsi que le projet lui-même. Ce cours offre aux chefs de projet l'information dont ils ont besoin pour déterminer et gérer les risques liés au projet.
This Getting the Appointment online training course is designed for sales employees and explores strategies for securing an appointment with a potential client. This course will help you plan and prepare an effective sales call to your client, such that you are able to achieve the objectives you set out for the call.
This Handling Complaints and Service Recovery online training course will explore the techniques and the tools you will need to handle complaints and irate customers. This course will present the techniques of service recovery, how to deal with problem situations, and understand how to transform a dissatisfied customer into a loyal one.
This Handling Difficult Customers online training course is designed for employees and managers. Today's information-age customers are the most informed and demanding shoppers ever. For anyone interacting with customers, meeting the demands of one of these savvy customers can be a customer service nightmare! This course will show you how to calm angry customers and resolve their complaints while keeping your cool.
This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.
This Health and Safety for Small Business [Canada] online training course is designed for employers, supervisors and workers. Workplace injuries and illnesses have a direct effect on the company's bottom line, and the ability to operate safely is essential to building a productive, cost-effective organization. In this course, we will identify the health and safety responsibilities of suppliers, employers and workers and describe strategies for small businesses to meet their health and safety responsibilities.
This Health and Safety for Small Business online training course introduces owners and managers to the types of health and safety problems that can occur in small businesses and gives practical information and tips regarding strategies to identify hazards and manage risks, identify the health and safety responsibilities of employers and identify key components of an effective health and safety program.
This How to Build a Profitable Customer Base online training course is designed for C-suite and business analysis employees. Most business profitability analyses are centered around products and services. However, what if customer analysis was also key in making a business profitable? This course explores the concept and applicability of customer profitability analysis.