This Developing A Strong Leadership Team online training course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. This provides practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities.
This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.
Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.
In this Effective Communication online training course, you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers. This course introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open-ended questions, and highlights how to remain focused on the customer.
In this Effective Telephone Techniques online training course, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty. This course will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.
This Email Etiquette online training course is designed for all employees and explores the best practices for using email effectively and efficiently and presents five principles of good communication that will improve the quality of your email and ensure that your messages have the desired effect. Learn how to format an email; strategies for managing email; and how to apply the principles of good communication to email.
This Employee Share Ownership Plans for Advisers online training course gives a fundamental level of understanding as to why ESOPs are being adopted by successful business enterprises. In this course, you will learn about what ESOPs are, why business owners should consider implementing them, how to begin the process of establishing an ESOP, and who makes a good ESOP candidate.
This Employee Share Ownership Plans for Owners online training course gives a fundamental level of understanding as to why ESOPs are being adopted by successful business enterprises. This course takes learners through an interactive journey of explaining what is an ESOP, why an owner should consider establishing an ESOP, how an owner can begin a path towards ESOP implementation, and who is a good ESOP candidate.
This Employing the Strategy of Speed online training course explains SPEED, the SPEED mindset, the barriers to SPEED, and the SPEED technique. The purpose of this course is to assist you in understanding the SPEED method, help you realize the importance of completing tasks with a SPEED mindset, and guide you in applying SPEED to your work environment.
In this Empowerment online training course, you will develop the ability to take responsibility and exercise authority in making fast decisions. This course will assist you in understanding how empowerment leads to better customer service, improve your decision making skills and identify how to create a culture of empowerment in your workplace.
This Enhancing Your Speaking Skills online training course is designed for anyone who needs to improve public speaking and oral presentation skills. This course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods.
This Entrepreneurship online training course provides vital information for the entrepreneur. This course will explore identifying new business ideas, recognizing opportunities developing a vision statement, and creating a dynamic business plan. This three-part e-learning program is designed to help you develop your entrepreneurial potential.
This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.
This Exceeding Customer Expectations online training course will help you better understand the mind of the customer and gain an appreciation for being part of a team that provides outstanding customer service. This course will explain the process that determines customer expectations, describes how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.
This Feedback online training course will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts. This course will explore how to define the concept of feedback, determine the benefits of feedback, discuss the importance of being open and honest in the workplace, describe the various types of feedback, and illustrate how to implement feedback.
This Financial Management for Small Business Certificate online training course is designed to provide small and medium-sized business owners a greater understanding of how to increase profits and improve their financial management skills. This course. is a five-part series is designed to help businesses increase their profits and improve their financial management skill.
This Financial Management for Small Business Certificate online training course is designed to provide small and medium-sized business owners a greater understanding of how to increase profits and improve their financial management skill. This course. is a five-part series is designed to help businesses increase their profits and improve their financial management skill.
This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.
La rétroaction est un processus par lequel le rendement efficace est renforcé et le rendement non désiré est amélioré. Ce cours présente des stratégies afin de donner une rétroaction efficace et ainsi améliorer la performance et le moral.
This From Peer to Supervisor online training course was designed to help new supervisors address with confidence the challenges of managing their former co-workers. This course presents three key strategies for making the transition from peer to supervisor, stresses the importance of effective communication, and explores three management responsibilities: delegating, coaching, and discipline.
The Fundamentals of Ownership Thinking online training course will explain the importance of ending cultures of workplace 'entitlement' while taking the learner through the exciting and revolutionary Ownership Thinking methodology. This course will explore will basic financials to your employees, the basics of the Ownership Thinking Model, and how to identify Key Performance Indicators.
In this three-part course, Fundamentals of Web-Based Marketing online training course we will discuss social media and how to develop an effective social media marketing plan. We will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. Lastly, we will review the basics of marketing and apply them to online business.
Ce cours de formation en ligne Gérer les clients difficiles a été conçu pour les employés et les gestionnaires. Les clients d’aujourd’hui sont plus informés et plus exigeants que jamais. Pour quiconque interagissant avec les clients, répondre aux demandes de l'un de ces clients avertis peut être un cauchemar! Ce cours vous montrera comment calmer les clients en colère et résoudre leurs plaintes tout en gardant votre sang-froid.
Ce cours de formation en ligne Gestion de conflit a été conçu pour les superviseurs, les gestionnaires, et les employeurs. Ce cours présente l’évolution du conflit et fournit un modèle afin d’identifier et résoudre les conflits en milieu de travail.
Ce cours de formation en ligne Gestion de projet a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Une connaissance de base de la gestion de projet peut apporter de la valeur aux personnes et aux parties prenantes de l'organisation. Les quatre modules de ce cours vous aideront à mieux comprendre les principes fondamentaux de la gestion de projet et à améliorer vos compétences.
Ce cours de formation en ligne Gestion de projet : Comment se préparer a été conçu pour les gestionnaires de projet et les employés participant dans le processus de gestion du projet. Vous apprendrez comment diviser un projet en plusieurs phases afin de mieux contrôler des éléments livrables d’un projet. Le cours aborde divers sujets tel le cycle de vie du projet (PLC), les éléments livrables, les structures de support organisationnelles et les influences organisationnelles clés pouvant affecter un projet.