Business Training

This Handling Complaints and Service Recovery online training course will explore the techniques and the tools you will need to handle complaints and irate customers. This course will present the techniques of service recovery, how to deal with problem situations, and understand how to transform a dissatisfied customer into a loyal one.

This Handling Difficult Customers online training course is designed for employees and managers. Today's information-age customers are the most informed and demanding shoppers ever. For anyone interacting with customers, meeting the demands of one of these savvy customers can be a customer service nightmare! This course will show you how to calm angry customers and resolve their complaints while keeping your cool.

This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.

This Health and Safety for Small Business [Canada] online training course is designed for employers, supervisors and workers. Workplace injuries and illnesses have a direct effect on the company's bottom line, and the ability to operate safely is essential to building a productive, cost-effective organization. In this course, we will identify the health and safety responsibilities of suppliers, employers and workers and describe strategies for small businesses to meet their health and safety responsibilities.

This Health and Safety for Small Business online training course introduces owners and managers to the types of health and safety problems that can occur in small businesses and gives practical information and tips regarding strategies to identify hazards and manage risks, identify the health and safety responsibilities of employers and identify key components of an effective health and safety program.

This How to Build a Profitable Customer Base online training course is designed for C-suite and business analysis employees. Most business profitability analyses are centered around products and services. However, what if customer analysis was also key in making a business profitable? This course explores the concept and applicability of customer profitability analysis.

This How to Write a Business Plan online training course is designed for business owners, managers, entrepreneurs, and all employees. This course explores the importance of business planning, explains the steps in the planning process, and provides step-by-step instructions for creating your own business plan using our business planner for business success.

This Identifying Objectives online training course is designed for sales employees and explores the fourth step in the Systematic Selling process. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutions partner of choice. Identifying key stakeholders is just the first step.

This Increasing Web Site Traffic online training course will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. We'll investigate ways you can improve communications with your customers and keep them coming back to your site. Finally, we'll consider ways to measure customer visit behavior.

This Interpreting Financial Statements online training course is a four-part course and is designed for business professionals from various industry sectors to learn how to use financial statements and to manage business finances. This course explores how to use financial statements, profit and loss statements cash flow statements, and manage your business finances.

L'intelligence émotionnelle est définie comme la capacité de reconnaître et de gérer les émotions, tant en nous-mêmes que chez les autres. Beaucoup de gens croient que l'IE est aussi importante que le QI comme indicateur du succès dans la vie et au travail.

This Introduction to Emotional Intelligence online training course will give you an overview of EI and strategies to improve your own emotional intelligence. Emotional Intelligence is defined as the ability to recognize and manage emotions, both in ourselves and in others. Many people believe that EI is as important as IQ as an indicator of success in life and in the workplace.

This Introduction to Financial Statements online training course discusses the three financial statements that are commonly used to understand a company’s economic performance: the balance sheet, the income statement, and the cash flow statement. We will outline the purpose and use of these financial statements and the role they play in keeping an organization accountable to its stakeholders.

This online Introduction to Risk Management training course lays the foundation for understanding business risk. It examines the topic of risk, places it in a historical context, views it from the perspective of business, and takes a detailed look at how corporate-wide risk management is faring today, and what can be done to improve it.

This Investing 101 online training course is designed for banking employees and anyone seeking information about the basics of investments. This course explores the basics of stocks and the stock market, as well as some techniques for researching and analyzing stock. It also explores practical steps you can take to build your own portfolio.

Ce cours de formation en ligne Communication non verbale a été conçu pour tous les employés. Ce cours offre une introduction à la signification des signaux projetés par le langage corporel. En apprenant les techniques présentées dans ce cours et en développant vos compétences en matière de communication, vous pouvez devenir un communicateur plus efficace.

Ce cours propose trois modèles de communication proactive et plusieurs exemples qui vous aideront à identifier les composantes de chacun de ces modèles. En apprenant à identifier et à utiliser ces modèles, vous pourrez devenir un communicateur plus positif et plus fort.

Ce cours de formation en ligne Correspondance commerciale : comment réussir a été conçu pour les propriétaires d’entreprise, les gestionnaires et les employés. Ce cours vous enseigne comment organiser, rédiger et corriger des messages.

La délégation efficace est une stratégie qu'utilisent les leaders pour économiser le temps, mettre en valeur le moral des employés, et former les nouveaux employés en mettant l'autorité entre leurs mains.

Les leaders efficaces savent comment développer le changement des entreprises en douceur. C'est le seul moyen de survivre.

Ce cours traite des rudiments de la gestion du temps et inclut des outils pour établir les objectifs, tenir des registres, et planifier votre temps.

Ce cours de formation en ligne Gestion du temps a été conçu pour toute personne souhaitant gérer son temps plus efficacement. Ce cours aborde les rudiments de la gestion du temps et présente des outils pour établir des objectifs, tenir des registres et planifier votre temps. Il comprend des méthodes pour identifier les activités moins rentables et les pertes de temps, ainsi que des suggestions pour s'en débarrasser.

Ce programme d'apprentissage en ligne traite d'un outil très utile en matière de gestion stratégique de la performance d'une organisation : le tableau de bord équilibré.

Le leadership du futur est un programme d'apprentissage en ligne en cinq parties qui vous permettra d'examiner plusieurs aspects du leadership organisationnel.

This online Leadership for the Future training course is a five-part program designed to help you develop the skills and attitudes you need to take an efficient and effective leadership role in your organization. The program will lead you through the process of becoming an effective leader in an organization, including ideas for personal development, the creation and implementation of vision, and working with people.

This Leading Growth Firms Certificate online training course is a three-part course where you will discover the characteristics of leading growth firms, the six stages of growth, identify the strategies necessary for the CEOs and their companies to succeed and grow, avoid pitfalls of fast growth, and profit from rapid expansion.

This Leading Your Resources online training course is designed for all leaders in an organization or anyone seeking a leadership role. Leading people involves more than a vision and the ability to communicate is also a strategic activity. This course looks at the strategic aspects of leading people and will explore the skills you need to lead and motivate your human resources and skills for talent mining and team building.

Cette série de modules est une véritable mine d'or comportant des stratégies expertes offertes par les présidents-directeurs généraux à la tête d'entreprises en pleine croissance. Apprenez à identifier et à stimuler la croissance, à éviter les pièges de la croissance trop rapide et à bénéficier d'une expansion rapide.

Peu importe si vous démarrez une nouvelle entreprise ou si vous cherchez à augmenter les ventes d'une entreprise déjà établie, il est crucial de bien connaître votre marché pour assurer votre réussite.

Ce module donne un niveau fondamental de compréhension des raisons pour lesquelles les ESOP sont adoptées par des entreprises prospères. Ce module s'adresse aux professionnels qui souhaitent conseiller leurs clients sur les ESOP.