Business Training

Ce cours de formation en ligne Structure et présentation des rapports a été conçu pour tous ceux qui souhaitent améliorer leurs aptitudes à rédiger des rapports. Vous apprendrez des techniques pour simplifier, résumer et classer les données, tirer des conclusions à partir de ces données, formuler des recommandations spécifiques et présenter le tout en utilisant des graphiques faciles à lire et d'autres indices visuels.

Ce cours de formation en ligne Planification de la relève a été conçu pour les propriétaires de petites entreprises. L'élaboration de votre plan de succession est un processus qui vous oblige à prendre de nombreuses décisions, dont certaines sont complexes. Plus tôt vous entamerez ce processus, plus il sera couronné de succès. Les trois modules de ce cours vous aideront à examiner votre stratégie de sortie, à déterminer la valeur de votre entreprise et à découvrir comment obtenir le maximum de votre entreprise le moment venu.

Ce cours de formation en ligne Planifier pour réussir a été conçu pour les employés cadres. Ce cours traite d’un outil très utile en matière de gestion stratégique de la performance d’une organisation : la planification à l’aide de scénarios. La planification à l’aide de scénarios tente d'élargir la vision de l'avenir d'une organisation en posant la question "Que pourrait-il arriver?" au lieu de "Que va-t-il se passer ?". Les modules dans ce cours sont : Introduction à la planification à l’aide de scénarios; Évolution récente de la planification à l’aide de scénarios; et Planification à l’aide de scénarios à ElectricIQ.

This Planning for Success online training course is designed for management employees. This course provides an important tool for strategically managing an organization’s performance: scenario planning. Scenario planning attempts to broaden an organization’s view of the future by asking, “What could happen?” instead of “What will happen?” This course goes into dept on Scenario Planning.

This Planning the Call online training course is designed for sales and marketing employees and explores the second step in the Systematic Selling process. This course will help you plan and prepare an effective sales call to your client, such that you’re able to achieve the objectives you set out for the call.

This Practice Active Listening online training course is designed for employees and employers. This course will help you improve your listening skills by explaining the difference between hearing and active listening, and outlining the steps involved in becoming an active listener. This course will teach you more about your customers and coworkers and be better able to meet their needs.

Combien de fois êtes-vous sorti d'une réunion sans avoir un souvenir clair de ce dont vous avez discuté? Vous avez peut-être entendu ce qui s'est dit, mais vous n'écoutiez pas vraiment. Et voilà où est le problème.

This Presentations That Work online training course includes techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course will include worksheets and checklists to help you plan and present your remarks for the most impact.

This online Presentations That Work in a Virtual Environment training course includes tools and techniques to help you determine what the virtual audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. You will learn that for virtual presentations, the preparation is actually similar to traditional live presentations.

Ce cours de formation en ligne Principes fondamentaux du marketing a été conçu pour les gestionnaires, les propriétaires d'entreprises et tous ceux qui cherchent à faire carrière dans le domaine du marketing. Le marketing est une fonction importante dans le système opérationnel et économique. Ce cours démontrera le processus et les activités de marketing, comment le marketing est lié aux besoins des consommateurs et à l'échange de biens et services, et explorera divers domaines de spécialisation marketing.

This Problem Solving and Decision Making online training course was designed for all employees and is a six module course. These courses will help you learn about problem solving in the workplace, problem solving 5 steps, work process basics, individual leadership power, developing a strong leadership team, and team problem solving.

Ce cours de formation en ligne du Programme de certificats de marketing et de vente pour les petites entreprises est conçu pour tout le monde. Il explore les petites entreprises avec une compréhension approfondie des ventes et du marketing.

This Project Management online training course is designed for project managers and employees involved in the project management process. Basic knowledge of project management can provide value to people and the organization's stakeholders. The four modules in this course will help you have a better understanding of the fundamentals of project management and improve your skills.

This Project Management: Getting Ready online training course is designed for project managers and employees involved in the project management process. You will learn how to divide a project into several project phases to better control project deliverables. The course covers topics including the project life cycle (PLC), organizational support structures, and the key organizational influences that can affect a project.

This Project Management: Goals and Stakeholders online training course is designed for project managers and employees involved in the project management process. This course will help you establish a meaningful and attainable mission statement and project objectives, manage stakeholders' expectations, and conduct project feasibility assessments throughout the project life cycle. Understanding the role and motivation of individual project stakeholders will assist the project team in developing a mission statement that is not only meaningful but also attainable.

This Basics of Project Management online training course is designed for employees involved in the project management process. Get a better understanding of a project manager’s overall role and responsibilities which include the successful initiation, planning, design, execution, monitoring, controlling, and closure of a project.

This Project Risk Management online training course is designed for project managers and employees who manage projects. Project managers must manage the elements of risk in the project, as well as the project itself. This course will provide project managers with the information they need to identify and manage project risks.

In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.

All firms must understand how to deliver high quality products and services in order to be competitive. In the end, quality management is about performance, competitiveness, and customer satisfaction. This Quality Management Refresher online training course is designed to help you understand the fundamental ideas, principles, and tools of quality management.

This Quality of Work online training course demonstrates new ways to raise the bar for yourself, thus displaying your commitment to providing quality service and doing more for your employer and your customers. This course defines what value means to your customers, explains the importance of commitment to quality, and instructs how to look for opportunities to do more and set yourself apart.

In this Quality Service Definition online training course you will be introduced to the concept of quality service. The purpose of this course is to define quality service, explain the principles of quality service, instruct on how to build a culture of quality service, and identify how customer perception is influenced by the level of service provided.

Ce cours de formation en ligne Rédaction commerciale : rapports et offres de service a été conçu pour les propriétaires, les gestionnaires et les employés. Ce cours présente des techniques qui permettent de rédiger deux documents commerciaux cruciaux : les offres de service et les rapports.

Ce cours de formation en ligne Rédiger des courriels efficaces a été conçu pour les employés et les employeurs dans toutes les industries. Un courriel bien présenté et bien écrit rend ce que vous écrivez facile à comprendre; a un impact positif sur vous et sur l’image de votre entreprise; donne de la crédibilité à vous et à votre entreprise; et permet d’économiser du temps et de l’argent à tout le monde en réduisant les suivis nécessaires et le nombre de plaintes.

Dans ce module, nous passerons en revue quatre aspects clés d'un plan de rémunération efficace: l'administration des salaires, l'équité salariale, les stratégies de rémunération et les avantages sociaux.

This Report Organization and Presentation online training course is designed for anyone who wishes to improve their business report writing skills. You will learn techniques to simplify, summarize and classify collected data, draw conclusions from that data, make specific suggestions for actions, and finally prepare report with easy to read graphics.

This Risk Management and Your Organization online training course provide your organization’s employees and stakeholders with a thorough understanding of the Risk Management Policy. In conducting their operations and executing their strategies, organizations face a number of risks. This online course provides learners with a thorough understanding of how to develop and implement a risk management policy.

Ce cours de formation en ligne Rudiments de la communication a été conçu pour les employés, les gestionnaires et les communicateurs d’entreprise. Ce cours présente les fondements d'une communication efficace afin que vous puissiez avoir confiance en vos aptitudes de communicateur et vous assurer que vos messages sont bien compris.

This Sales is Just Great Service online training course is designed for Employees in banks, credit unions, and other financial institutions. This six-part course explores Sales and Customer Service and is designed to show employees how they can promote the success of the organization by expanding existing relationships with customers.

This Sales Skills – Basic online training course is designed for the professional salesperson. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.

This Sales: The Basics online training course is designed for sales team members. This course will provide you with practical tips on identifying the features and benefits of your product and service, conducting a competitive analysis, preparing sales presentations, dealing with customers, handling objections and using customer feedback to improve your performance.

This Sales: Closing online training course was designed for Sales Professionals. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons why this is such a tough step for many aspiring sales professionals and gives techniques and methods for making sure it happens.

In this Sales: Cold Calls online training course, you will learn the strategies and tips to become more confident and competent in making cold calls. This course describes both the technical and the psychological techniques and methods to help you overcome apprehension and conduct a sales call that gets results.

This Sales: Qualifying Prospects online training course is designed for Sales Employees. This course explores techniques and methods that will help find and qualify prospects, how to pursue a prospect, how to determine where to invest your time for the best potential payoff and how to make a qualifying call.

In this Sales: Team Effectiveness online training course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. This course will present suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance.

This Sales: Telephone Skills online training course identifies the specific selling techniques and strategies that salespeople need to be effective over the phone. This course provides suggestions for relieving the anxiety of picking up the phone, checklists to make sure you are prepared for that all important conversation, and techniques for polishing your over-the-phone approach.

Ce cours de formation en ligne Santé et sécurité au travail pour les petites entreprises a été conçu pour les employeurs, superviseurs et travailleurs. Les blessures et maladies professionnelles ont un impact direct sur le profit net de l’entreprise. Par ailleurs, pouvoir travailler en sécurité constitue un élément essentiel pour développer une entreprise productive et rentable. Dans ce cours, nous identifierons les responsabilités des fournisseurs, employeurs et travailleurs en matière de santé et de sécurité et présenterons les stratégies permettant aux petites entreprises de s’acquitter de leurs responsabilités en matière de santé et de sécurité.

This Selling Your Idea online training course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs and a structure for organizing and formatting a good presentation. This course also deals with conquering the anxiety that often accompanies such assignments and presenting the most effective presentation.

Votre succès dépendra de vos clients et créer des liens est essentiel. Dans cette nouvelle série, vous examinerez les enjeux comme le rapport et la confiance, et identifierez ce que les clients veulent pour leur plan de communication

Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.

In this Service Attitude and Mindset online training course, you will learn how to develop an exceptional service attitude and build the foundation for outstanding customer service. In this course, we will explain how to investigate and recognize the customer’s mindset, illustrate how your mindset and attitude affect the customer service you deliver, and describe how to integrate positive service attitude and mindset into work performance.

In this Shareholder Value Creation online training course, you will learn why increasing shareholder value is the ultimate purpose of firms and why such stock represents a good investment. This course will also explore why economic value added and net cash flow are two of the most important measures of a firm's success, how they are measured and why it is used to guide investment decisions.

This Small Business Marketing and Sales online training course is designed for almost anyone. This course explores small businesses with an in-depth understanding of sales and marketing. This course will cover both fundamental and complex marketing concepts, selling, and communication techniques to help grow your prospect base and sustaining and improving your valuable customer relationships.

In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.

This Strategic Management Certificate online training course is designed for management employees, entrepreneurs, and accounting professionals. This course provides up-to-date management advice. The modules in this course are: Enabling the Next Generation Enterprise; Customer Profitability Analysis; Applying the Balanced Scorecard; Implementing Process Management; Strategic Partnering; and Implementing Self-Directed Work Teams.

This Strategic Management of Your Organization online training course provides an important tool for strategically managing an organization’s performance. This course will show what is involved in implementing a balanced scorecard in an organization. The balanced scorecard seeks to ensure the proper execution of strategy and to balance an organization’s current performance against the long-term health of the organization.

This Succeed as a Supervisor online training course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.

This Succession Planning online training course is designed for small business owners. Developing your succession plan is a process that requires you to make many decisions, some of them complex. The earlier you start this process, the more successful it will be. The three modules in this course will help you think about your exit strategy, initiate the process of valuing your business, and discover how to get the most for your business when the time comes.

This Supplier Management online training course is designed for managerial employees. As purchasers, we have great opportunities to increase our organization's performance. During the presentation of this unique course, we will provide you with leading-edge tools and techniques, developed and implemented successfully within organizations worldwide. These tools and techniques will help you develop the supply strategies you need to optimize your supplier's performance and increase your organization's competitiveness.

This Supply Chain Management Basics online training course is designed to provide an overview of supply chain management for managers and employees involved in producing, warehousing, transporting, and selling products. Learners will gain an understanding of the essential considerations for developing and managing a supply chain, the key processes in managing today’s supply chains and the capabilities of Supply Chain Event Management tools.

This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.