This Strategic Management of Your Organization online training course provides an important tool for strategically managing an organization’s performance. This course will show what is involved in implementing a balanced scorecard in an organization. The balanced scorecard seeks to ensure the proper execution of strategy and to balance an organization’s current performance against the long-term health of the organization.
This Succeed as a Supervisor online training course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
This Succession Planning online training course is designed for small business owners. Developing your succession plan is a process that requires you to make many decisions, some of them complex. The earlier you start this process, the more successful it will be. The three modules in this course will help you think about your exit strategy, initiate the process of valuing your business, and discover how to get the most for your business when the time comes.
This Supply Chain Management Basics online training course is designed to provide an overview of supply chain management for managers and employees involved in producing, warehousing, transporting, and selling products. Learners will gain an understanding of the essential considerations for developing and managing a supply chain, the key processes in managing today’s supply chains and the capabilities of Supply Chain Event Management tools.
This Systematic Selling online training course is a nine-module course, designed to improve your professional selling skills. You will learn professional selling techniques and develop your own strategies for applying them to your market. This course will give you a highly effective process for planning, conducting, and reviewing your critical selling activities.
In this Team Building online training course, you will learn how teamwork will help you deliver superior customer service. Define the concept of teamwork as it relates to a business environment, discuss teamwork as it applies to your organization, determine the conditions needed in order for teamwork to flourish, and review the benefits of teamwork.
This Telephone Techniques online training course is designed for Business/Sales employees. This Telephone Techniques online training course explores how to establish effective telephone behaviors, improve your telephone efficiency, telephone technologies and how to deal with upset customers. Conversations with customers, suppliers, and colleagues are key opportunities to build positive relationships.
This TelePro® online training Program is essential for anyone who interacts with internal or external customers over the telephone. This comprehensive program offers twelve modules designed to develop the interpersonal skills of anyone who interacts with internal or external customers on the telephone. To be efficient and successful, professional service representatives must develop effective telephone skills.
These Telepro-Connecting with the Customer online training courses are suitable for all reps as a base program and as the sole program for reps who have minimal need for the more interactive skills of the other courses. These courses focus on improving the customer experience by improving the learner's ability to connect with the customer.
These Telepro-Managing the Call online training courses focus on those skills necessary for managing the call and are more suitable for those who must use the skills of listening, questioning, and controlling the interaction to bring the call to a timely and appropriate response. These courses include; effective listening, questioning skills, establishing control of the call, and regaining control of the call.
In this Telepro-Creating a Climate for Rapport online training course we will discuss how you can help create a positive department climate and contribute to team effectiveness. This course will help you understand and gain the benefits of developing and maintaining a positive attitude within the call center working environment.
This Telepro-Communicating Through Accents online training course outlines techniques to communicate effectively when speaking with someone whose first language is not English. “Communicating through Accents” addresses the skill of listening through accents and speech that is difficult to understand in order to maximize communication effectiveness. This course provides strategies for developing good listening habits.
In this Telepro-Holding and Transferring online training course you will learn how to put customers on hold and make transfers professionally and courteously. This course will cover using the hold feature, proper procedures for putting a customer on hold, how to reconnect with a customer after using the hold feature, how to effectively transfer calls and how to maintain positive control of the call.
In this Telepro Online Program-Positive Call Management online training course we will review techniques for effectively saying "no" to a customer and managing some difficult situations. This course will explain techniques for dealing with forceful customers, how to effectively say “no” to a customer and how to list common negative habits in call management.
The Fundamentals of Ownership Thinking online training course will explain the importance of ending cultures of workplace 'entitlement' while taking the learner through the exciting and revolutionary Ownership Thinking methodology. This course will explore will basic financials to your employees, the basics of the Ownership Thinking Model, and how to identify Key Performance Indicators.
This Language of Positive Communication online training course shows how positive communication will help you feel better about yourself and make your interactions with colleagues and customers beneficial for all. This course defines positive communication, illustrates how positive communication affects workplace relations and customer service, and identifies aspects of negative communication and how to avoid them.
This Marketing Mix online training course is designed for managers, business owners, and anyone seeking a career in marketing. This course examines the strategies that organizations use to create the right balance of product, place, promotion, and price—the four Ps that make up the marketing mix. Devising the right marketing mix, will maximize profits.
This Value of Brands online training course covers the many factors that contribute to the establishment of a successful brand. It explores the successful connections between business and consumer that a brand is able to enforce it examines the fundamentals of branding; you will become familiar with the basic characteristics.
This Time Management online training course is designed for anyone wishing to manage their time more efficiently. This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and timewasters, along with suggestions for getting rid of them.
La COVID-19 está cambiando la forma en que vivimos y trabajamos. De repente, muchos de nosotros estamos trabajando desde casa e intentando hacerlo de manera efectiva en medio del caos de las cuarentenas, el autoaislamiento, los cierres de las escuelas y las noticias constantes.
This Understanding Customer Interaction online training course will help you be prepared to handle just about any customer service situation you encounter and how to put your customers at ease by providing exceptional service. This course explores the concepts of service points and flash points and the learning model of conscious competence.
This Understanding Financial Statements online training course is designed for all employees. It introduces information about the fundamentals of reading and understanding financial statements. It shows how various work activities can and do affect the financial health of an organization, and introduces concepts, examples, and knowledge that non-financially oriented decision makers should know.
This Using Leadership Basics online training course will provide the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. This course guides you on how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others.
Ce cours comprend des outils et des techniques pour vous aider à déterminer ce que l’auditoire souhaite et a besoin, des méthodes pour évaluer leurs besoins, ainsi qu'une structure pour organiser et présenter un bon discours.
In this Vision of Leadership online training course, we will examine the process of developing and implementing a vision. An effective leader sees the whole picture and can articulate a broad perspective to others in order to create a common purpose that mobilizes people and coordinates their efforts. This course will help you develop and communicate your vision, deal with change as it happens, and make decisions.
This Working from Home Effectively online training course is designed for all remote workers and addresses the challenges and advantages of working remotely and offers tools to make it most effective. Many of us are working from home and trying to do it effectively, and this course offers tools to enhance productivity.
This Writing Effective Emails online training course is designed for employees and employers in any industry. A properly formatted and well-written email will ensure what you write is easily understood and will reflect favorably on you and your company. This course will outline the advantages and challenges of email, correct grammar and formatting and the importance of the active voice in emails.