Diversity, Unconscious Bias Training, Learn more.
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Lack of communication, or poor quality communication, hinders an organization's effectiveness. Your value as an HR professional depends on the effectiveness of your communication skills. Successful companies have high-frequency and high-quality communication. This module will help HR professionals develop the best possible communications between Human Resources and other employees within the organization – including hourly employees, supervisors, managers and executives. Learning Objectives: • Review and refine your communication skills • Provide a clear concise message in all kinds of communications • Communicate ideas and messages to supervisors and managers in a persuasive and non-threatening manner • Handle difficult situations where you are not being listened to • Be heard at the executive level Course Outline: • Communication Basics o 2 types of communication: one-way and two-way o When to use each type • Elements of Communication o Personal and practical needs o Listen to understand and be empathetic o Participation in solutions and future action o Scenario o Tone, facial expression and body language o The business side of communication • The Communication Process o 5 stages of the communication process: begin, define, discuss, agree, summarize o Scenario and exercises • HR Communications o Case study o Defining your role as an HR professional o The art of persuasion o The supervisor's perspective on HR o Respect the chain of command o Case study o Giving advice, recommendations and mandates o Keeping management informed o In the middle – the HR dilemma o Being heard by top management o Going on the record • Building the credibility of HR