This Acting Effectively on a Team online training course was designed for all employees and supervisors. This course will help you contribute more effectively to your team and help your teammates do the same. It will expand your understanding of the challenges teams face and what you can do to overcome them.
La productivité est la clé du succès professionnel. Malgré les conditions économiques difficiles et un environnement concurrentiel changeant, les entreprises s’attendent à ce que leurs employés accomplissent les tâches nécessaires et assurent la viabilité de l’entreprise.
This Americans with Disabilities Act online training course explains the ADA in simple, understandable terms. It uses examples from news headlines to emphasize the importance of ADA compliance, and it reinforces these messages with realistic quiz scenarios presented at the end of the Course. This course will help you recognize situations at work that raise ADA issues and will assist you in dealing with the issues effectively.
This Antitrust Basics [US] online training course was designed for law enforcement professionals at the local, state, and federal levels. and explores antitrust legislation in the US, and its impact on your company’s relationships with competitors and customers; mergers and acquisitions; monopolistic behavior; discriminatory pricing and promotions; exemptions from antitrust laws; and special industries.
Using easy to understand examples, this course provides an overview of the law regarding Insider Trading, shows how it applies in the workplace, and explains the civil and criminal penalties that can result if an employee violates the law.
This Basics of Budgeting online training course will introduce you to the fundamentals of budgeting. This course addresses how changes in management techniques, the business environment, economies, and technology are reflected in the changes in budgeting, and how the basics of budgeting are important to any business, large or small.
Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences and buying habits, your competitors, and existing products.
This Business Ethics online training course focuses on the importance of recognizing an ethical dilemma and how to act accordingly. This course helps you understand what business ethics are, the difference between compliance and ethics, the importance of recognizing an ethical dilemma and then acting accordingly, and how to recognize the importance of doing business ethically.
This Business Writing – Being Effective online training course is designed for business owners, managers, and employees. This course shows you precisely how to jump from planning a business message to the actual research, writing, and revising of the message. You will learn formal and informal methods of conducting research and generating ideas; how to organize your information; how to write a solid first draft; and how to edit it for accuracy, proper grammar, and syntax.
This Business Writing – Letters and Emails online training course is designed for business owners, managers, and employees. This course will help you write coherent business messages – letters, memos, and emails. You will learn how to correspond with different audiences and to plan and structure different kinds of correspondence—letters, memos, and emails.
This Business Writing – Preparation online training course is designed for business owners, managers, and employees. This course provides an introduction to the writing process and the techniques for writing effective business messages. Understanding the basics of business writing is crucial to your success. Whether you are an executive vice president or a trainee, you will benefit from this course.
This Business Writing – Reports and Proposals online training course is designed for business owners, managers, and employees. This course presents techniques for writing two crucial business documents—proposals and reports. It covers various types of business reports and proposals and outlines the basic components of each kind of business report and proposal in use today.
This Cannabis - Workplace Implications online training course is designed for employers, employees, and organizations that have comprehensive workplace impairment policies in place are setting clear expectations and providing guidelines for employers, supervisors, and employees in a variety of situations. This course deals with impairment in general and impairment from cannabis in particular.
This Change Management online training course describes how to plan the change process, address the phases of transition, and ensure results. Organizations and businesses go through the change process on a fairly frequent basis. To achieve meaningful results, it is important for everyone involved in the process—initiators and executors—to support the change and to work together.
This Cloud Computing: An Introduction online training course introduces learners to the exciting world of cloud computing and will learn to define cloud computing. The learner will explore how cloud computing evolved, describe how businesses can benefit from cloud computing, draw attention to the risks of cloud computing, and conclude with the practicalities of its implementation.
This Course provides a model Code of Conduct that is a synthesis of more than 20 such policies in use by major companies today. A company that already has a Code in place can customize and use this Course to communicate that policy to its employees online.
This Code of Conduct online training course provides a model Code of Conduct that explains the most important parts of the Code. A company that already has a Code in place can customize and use this course to communicate that policy to its employees and for a company that has not yet implemented a Code, this course provides a turn-key solution that can be put in place quickly.
This Communicating as a Team online training course is designed for all employees working within a team. Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.
This Communicating at Work online training course is designed for supervisors and employees. This course explores the fundamentals of both interpersonal and organizational communications, it also provides a solid grounding in business ethics. This course goes into depth about how your success in the new workplace depends on excellent communication skills.
This Communicating Cross Culturally online training course is designed for employees in the workplace. The workplace has changed dramatically in the past few decades. These changes have brought people from diverse cultures together and created workplace communication difficulties. This course provides a broad overview of problems and solutions for cross-cultural workplace communication.
This Communicating Negative Messages online training course is designed for employees, employers, and business communicators. This course outlines strategies for presenting negative messages both inside and outside an organization and explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization.
This Communicating Non Verbally online training course is designed for all employees and explores how the signals projected through body language impacts the message you deliver. This course provides an introduction to the meaning of signals projected through body language. By learning the techniques presented in this course, and developing your communication skills, you can become a more effective communicator.
This Communicating Persuasively online training course is designed for all levels of employees – including sales and marketing staff. This course presents techniques in the art of persuading others. It shows you how to use the 3-x-3 writing plan to organize and compose persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.
This Communicating Proactively online training course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models include the explanation model, the agreement model, and the closure model. Through these three models, you will learn how will how to become a stronger, more positive communicator.
This Communicating Reactively online training course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. In this course, you will learn to use non-confrontational methods to clarify information and how to participate in constructive, positive communication.
This Communication Basics online training course is designed for employees, employers, and business communicators and explores the communication process and how you can send clear and consistent messages. This course will introduce you to the basics of effective communication so you can be on your way to having greater confidence in your ability to make sure that your messages are understood.
Este curso de formación en línea Cómo llevar a cabo reuniones efectivas está diseñado para los directivos y para cualquier persona que dirija reuniones. En este curso, revisaremos las estrategias que lo ayudarán a planificar y llevar a cabo reuniones efectivas y a tener resultados visibles.
This Conflict Management online training course is designed for employers, managers, and supervisors. This course will help you understand the difference between good or "functional" conflict and bad or "dysfunctional" conflict and provide a useful model of conflict development that can be used to diagnose and treat conflicts in the workplace.
This Conflicts of Interest online training course was designed for all employees. This course explains what is conflict of interest, how to deal with conflict of interest situations, and how to avoid them. The objective of this course is to help you deal with similar situations that you encounter in the workplace.
This Coping with Change online training course is designed for all employees and explores the cause and effects of organizational change and how to manage challenges in the process. This course will give you an understanding of the process of change and the typical responses to it, you will be able to use proven techniques and strategies to decrease the stress of change.
This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.
This Creativity and Innovation in the Workplace online training course will show you how creativity and innovation can be made to work. As you move through the various sections, you will begin to see how an overall framework, processes, methods and techniques can make creativity and innovation a valuable asset, not only in the workplace but for the organization.
Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.
Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.
La retroalimentación es un proceso por el cual el desempeño efectivo es reforzado y se corrige el desempeño no deseable. Este curso proporcionará a usted estrategias para dar retroalimentación efectiva que sirva como una herramienta para aumentar el rendimiento y la moral.
This Delivering Effective Feedback online training course was designed for employees seeking to grow in a management role and managers who want to develop their leadership skills. This course will provide you with strategies to give effective feedback that serves as a tool to enhance performance and morale within the company.
This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.
Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.
This Diversity in the Workplace online training course is designed for all employees, supervisors, and employers to raise awareness about demographic changes and the benefits of diverse teams in the workplace. This course teaches about the science of unconscious bias, how to recognize and resolve it and move toward an inclusive work culture.
The Strategies and Tips in this course will help a manager to improve overall performance by knowing when and how to take corrective action with problem employees. This course offers tools and techniques for developing workable solutions with the individual involved.
This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward.
Ce cours enseigne les techniques efficaces d’encadrement et vous permet d’aider les employés à améliorer leur rendement au travail grâce à un sens plus clair des objectifs du rendement et une motivation renouvelée.