This online Presentations That Work in a Virtual Environment training course includes tools and techniques to help you determine what the virtual audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. You will learn that for virtual presentations, the preparation is actually similar to traditional live presentations.
This Preventing Workplace Violence online training course provides information on why workplace violence occurs and how it can be prevented. Topics covered in this course include types of workplace violence, examples of prohibited conduct, tips on how to prevent workplace violence, tips on how to deal with irate customers and how to identify danger, the importance of reporting, domestic violence, and how it affects the workplace.
Ce cours de formation en ligne Principes de base du processus de travail a été conçu pour les employés, les superviseurs et les gestionnaires. Ce cours identifie les conditions à remplir pour fournir un travail de qualité, définit l’intégralité et l’étendue du processus, et examine les données d’entrée et de sortie.
This Problem Solving in the Workplace online training course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques. This course introduces the five-step process for solving problems, outlines techniques for prioritizing and selecting problems, and introduces the Four Absolutes of Quality Management.
In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference. This course will cover the value of customer service, outline effective communication strategies, review handling customer complaints, and key to providing excellent service.
Ce cours de formation en ligne Rédaction commerciale : rapports et offres de service a été conçu pour les propriétaires, les gestionnaires et les employés. Ce cours présente des techniques qui permettent de rédiger deux documents commerciaux cruciaux : les offres de service et les rapports.
This Report Organization and Presentation online training course is designed for anyone who wishes to improve their business report writing skills. You will learn techniques to simplify, summarize and classify collected data, draw conclusions from that data, make specific suggestions for actions, and finally prepare report with easy to read graphics.
Ce cours de formation en ligne Résolution des problèmes en équipe a été conçu pour les superviseurs et les gestionnaires. En tant que chef d’équipe, vous êtes responsable de veiller à ce que votre équipe soit en mesure de résoudre des problèmes ensemble. Le travail d’équipe augmente considérablement la probabilité d’une résolution de problème efficace. Le travail d'équipe produira également de l'énergie positive et de l'enthousiasme au sein de l’équipe tout au long du processus de résolution des problèmes.
This Running Effective Meetings online training course is designed for managers and anyone who conducts meetings. In this course, we will review strategies that will help you plan and conduct effective meetings and get observable results. This course will provide you techniques that will encourage participation and lead to a productive meeting.
This Running Effective Teams online training course is designed for supervisors and managers and explores how to successfully manage a team to accomplish the desired results. Teams can provide a wonderful opportunites for collaboration and innovation, but sometimes hurdles get in the way of reaching objectives. In this course, we will review strategies for effective team leadership.
This Safety Attitudes and Actions online training course was designed for all employees. This course discusses how to develop safety awareness in the workplace and helps you understand how your attitude can be a critical factor in accident prevention. This course covers safety attitudes, safety audits, accident prevention, P.P.E., back care, working with electricity, mental alertness, and injury treatment.
This Safety in Fire Prevention online training course provides basic information on the precautions and procedures necessary for fire protection and safety in the workplace. This course will cover topics including fire prevention techniques, the types and classes of fires and fire extinguishers, and first aid procedures for dealing with fire-related injuries.
This Security Awareness online training course will introduce key concepts in security, and provide you with a basic understanding of the security function. This course will outline the five primary responsibilities of the security function, and review common security-related events, including crimes involving security. This course will also look at the monetary and non-monetary costs of crime.
This Social Media and Your Organization online training course provide company stakeholders and employees with a thorough understanding of how to develop and implement a social media policy. The policy will clearly outline your organization’s expectations for appropriate online behavior. The rapid growth and application of social media represent both an opportunity and a risk for many organizations.
In this Social Media Marketing online training course, we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context, and we will discuss the various aspects of developing a Social Media Marketing plan.
This Strategic Management of Your Organization online training course provides an important tool for strategically managing an organization’s performance. This course will show what is involved in implementing a balanced scorecard in an organization. The balanced scorecard seeks to ensure the proper execution of strategy and to balance an organization’s current performance against the long-term health of the organization.
This Succeed as a Supervisor online training course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
This Succession Planning online training course is designed for small business owners. Developing your succession plan is a process that requires you to make many decisions, some of them complex. The earlier you start this process, the more successful it will be. The three modules in this course will help you think about your exit strategy, initiate the process of valuing your business, and discover how to get the most for your business when the time comes.
This Supervisory Law-California online training course will cover the basics of each area of employment law. The laws governing employment are very complex. The objective of this course is to raise awareness among members at the leadership level so that they are “sensitive” to issues that pose potentially litigious repercussions.
This Supervisory Law online training course will cover the basics of each area of employment law. The laws governing employment are very complex. The laws governing employment are very complex. The objective of this course is to raise awareness among members at the leadership level so that they are “sensitive” to issues that pose potentially litigious repercussions.
This Team Problem Solving online training course is designed for managers and supervisors. As a team leader, you are responsible for making sure that your team knows how to solve problems together. Working together will greatly increase the likelihood of a high-quality solution. It will also generate energy and enthusiasm in the team for successful implementation.
This Value of Brands online training course covers the many factors that contribute to the establishment of a successful brand. It explores the successful connections between business and consumer that a brand is able to enforce it examines the fundamentals of branding; you will become familiar with the basic characteristics.
This Time Management online training course is designed for anyone wishing to manage their time more efficiently. This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and timewasters, along with suggestions for getting rid of them.
This Time Management – Strategies for Success online training course is designed for all employees and explores the most effective way to manage one’s time. Time and energy are two valuable resources. This course will give you the tools to evaluate your energy spend and improve your time management skills.
This Time Management for Employees online training course is designed for employees who want to use their time more effectively to become more productive. This course will teach you tools and techniques to change the way you do things and make time to do all the things you need to do without adding stress.
This Using Leadership Basics online training course will provide the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. This course guides you on how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others.
This Work Process Basics online training course is designed for employees, supervisors, and managers and explores the work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, looking at inputs and outputs, and how to examine listening skills to ensure those customer requirements are met.
This Workplace and Personal Skills Certificate online training course is designed for all employees. This program addresses key topics including effective communication, coping with stress, self-esteem, skills for managers, and building a healthy workplace culture. This program offers a comprehensive skillset including improving productivity, how to have better staff meetings, customer service skills, how to delegate and dealing with grief.
Employees have an important role to play in protecting the organization's assets. Keeping individual work areas secure is a key aspect of this responsibility. This Workstation Security online training course will provide an explanation of why workstation security is important and will review best practices for workstation security for individual employees.