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Americans with Disabilities Act for Banks

Almost all banks are subject to the Americans with Disabilities Act (ADA). This course will teach you what you need to know to make sure your bank is ADA compliant.
SKU: P2849EN
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The ADA applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies and joint labor-management committees. It also applies to state governments. As a result, most banks will find themselves subject to the ADA. Additionally, the ADA includes specific requirements for the construction of ATMs and areas where ATMs are located.

The first part of this course will discuss how the ADA impacts hiring and employment. We will then discuss how banks can improve accessible customer service standards and the ADA requirements for ATM construction.

This course includes an examination.

Learning Objectives:

  • Understand how the ADA impacts employer- employee relationships
  • Define disability, impairment, and other key ADA terms
  • Ensure customer service at your bank is meeting the needs of disabled customers
  • Ensure all ATMs are ADA compliant

Course Outline:

  • Overview

o   ADA coverage

o   ADA and employment

o   ADA and accessibility

  • Defining Disability

o   What is a disability?

o   What is not a disability?

o   What is an impairment?

o   Defined term: substantially limit major life activity

o   Consideration of mitigating measures

o   Defined term: qualified person

o   Essential functions and qualified persons

  • Providing Accommodation

o   Reasonable accommodation

o   Providing reasonable accommodation

o   Limitations on reasonable accommodation

o   Job qualification standards

o   Job qualification standards and safety

  • The ADA and the Hiring Process

o   Accommodations

o   Abilities vs. disabilities

o   Interview questions

o   Medical examinations

o   The impact of the ADA after hiring

  • Accessible Customer Service

o   Principles of accessible customer service

o   Customer service for different types of disabilities

o   Customer service for customers with service animals, support persons, and assistive devices

  • The ADA and ATMs

o   Accessibility

o   Clear floor space

o   Reach ranges

o   Controls

  • Equipment for persons with vision impairments




Audio, Hybrid



Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)0.83
Course FeaturesAudio
Course FeaturesMobile
Module Number(s)6281EN