The ADA applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies and joint labor-management committees. It also applies to state governments. As a result, most banks will find themselves subject to the ADA. Additionally, the ADA includes specific requirements for the construction of ATMs and areas where ATMs are located.
The first part of this course will discuss how the ADA impacts hiring and employment. We will then discuss how banks can improve accessible customer service standards and the ADA requirements for ATM construction.
This course includes an examination.
- Understand how the ADA impacts employer- employee relationships
- Define disability, impairment, and other key ADA terms
- Ensure customer service at your bank is meeting the needs of disabled customers
- Ensure all ATMs are ADA compliant
o ADA coverage
o ADA and employment
o ADA and accessibility
o What is a disability?
o What is not a disability?
o What is an impairment?
o Defined term: substantially limit major life activity
o Consideration of mitigating measures
o Defined term: qualified person
o Essential functions and qualified persons
o Reasonable accommodation
o Providing reasonable accommodation
o Limitations on reasonable accommodation
o Job qualification standards
o Job qualification standards and safety
- The ADA and the Hiring Process
o Abilities vs. disabilities
o Interview questions
o Medical examinations
o The impact of the ADA after hiring
- Accessible Customer Service
o Principles of accessible customer service
o Customer service for different types of disabilities
o Customer service for customers with service animals, support persons, and assistive devices
o Clear floor space
o Reach ranges
- Equipment for persons with vision impairments